Completing an interior protection job the right way the first time is part of our dedication to customer service and our desire for long-lasting relationships. ShieldWorks fully believes the details matter, and we care deeply about the success of your project. As a family-owned and operated business, each project is more than an opportunity for work. It’s a chance to do what we love with the people we love. When roofing contractors work with us, you aren’t simply getting a flimsy guarantee from a corporate salesperson. You’re getting a family promise from the people on-site doing the work.
“At ShieldWorks, our goal is that you’ll see us at least three times. When we arrive, when we complete a project, and when we come back for your next one.”
– Shane Clark, GM of ShieldWorks
The worst thing you can experience when hiring an interior protection team is realizing the company you’ve hired doesn’t understand and support your project’s needs and goals. On multiple occasions over the years, we’ve been brought in to finish a job after another company dropped the ball. Valuing customer service and quality is second nature to us, but the same can’t be said for our entire industry. With that in mind, we want to show you how our commitment to customer service can be the ultimate difference-maker as we walk alongside you to complete your project.
With that in mind, we want to show you how our commitment to customer service can be the ultimate difference-maker as we walk alongside you to complete your project.
Peace of Mind
One thing we love is when a job we complete helps roofing contractors like you earn a stronger reputation and more business in the future. You’ve got a lot on your plate. You’ve got people to manage, deadlines to meet, and budgets to match. The last thing you need is an extra serving of unexpected issues. Time and time again we’ve seen the consequences of a rushed job by other interior protection companies. When they walk out your doors you hand them a check and they leave you with a list of problems to solve.
When we get calls to come in and undo the damage that was done by a previous company, it’s incredibly frustrating to us. We know it has put you and your team in a difficult position–one that you never should have had to experience. Our mission at Shieldworks is to make interior protection as simple as a phone call and a checkbox on your to-do list.
When you bring us in to complete a project, you’ll have peace of mind knowing that we’re bringing 5 generations of experience to your job. We know that your number one priority is delighting your customer. It is for us too. Our job is to make you look good and ensure your project gets completed safely and efficiently.
Zero Downtime
Have you ever been interrupted when trying to work on something? It can be a major inconvenience to pause a project while unrelated work is being completed around you. At ShieldWorks, we know how important it is to keep a business running during a reroof or other construction project. Stopping production can come with major costs due to lost time, lowered productivity, or missed deadlines.
We know that, as a roofing contractor, zero downtime is a huge benefit you can offer to your potential customer. We can help you make this a reality. It’s significant to business owners when you can complete a roofing repair without having to interrupt their production schedule. Our state-of-the-art IntelliShieldTM, along with our full product offering, allows us to prepare for any possible leakage or contamination in order to protect your customer’s people and production process. All this, with no downtime for them, makes you the hero!
Relationships
As a family-owned and operated business, everything we do comes back to relationships. When we work together, you become a part of the ShieldWorks family. Which means we will treat you with the utmost respect, care, and hospitality. We won’t sugarcoat what needs to be said or mislead you with unnecessary work.
Few things mean more to us than getting to work with repeat contractors like you. It means that we did the work that we promised to do and that it met your needs. We communicate with you every step of the way during a project to make sure that we are fulfilling our end of the deal. We make our entire team available to you and will always take the necessary steps to get the job done right. When a new job comes your way, we want you to remember that ShieldWorks completed the work with precision and expertise when you needed it most.
When it comes down to it, our customer service is based on the fact that we care. We care that the job is done right. We care that the job is done safely. We care that you have a trusted ally you can depend on when the need arises. Ultimately, we are part of your team, functioning with your best interests in mind.
Since the beginning, James and Josh Pennington set out with one mission in mind: to harness the power of teamwork, experience, and expertise to deliver peace of mind to our customers through unsurpassed service and exceptional quality. So next time you need to outsource your interior protection job, think ShieldWorks.
